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Shipping & returns
TERMS AND CONDITIONS
Please read the following carefully regarding shipping and returns. This page (together with our terms & conditions, privacy policy & website terms of service tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on RayAnnasJourney.com or such other website which may replace it from time to time (our “website”) to you.
1.1. You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We cannot be liable for the delivery of your Order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
1.2. Please note that delivery of your Order may take longer during sale or other busy periods.
1.3. Goods will normally be dispatched from our warehouse approximately within 1-3 Weeks and any estimated dispatch date is an estimate, which can change without notice.
1.4. RayAnna's Journey delivers to destinations within the USA, specifically 48 contiguous states plus DC. Unfortunately Shipping is not available to Alaska or Hawaii. Your order will be cancelled if the delivery address is in Alaska or Hawaii.
1.5. For USA Delivery’s, we will normally deliver goods within 1-3 Weeks of dispatch. Delivery will be completed when we deliver the Products to the delivery address given in the order. The Products will be your responsibility from the completion of delivery.
1.6. You will be the importer for the delivery of your Order. Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these.
1.8. If you do not pay these local import/custom duties or taxes then the Product could be returned to RayAnna's Journey or possibly destroyed if too expensive to return. Please note, if this happens, we may not be able to refund your purchase. You must comply with all applicable laws and regulations of the USA. We will not be liable or responsible if you are in breach of any law in the USA.
1.9. We aim to deliver your Products by the estimated delivery date set out in the acceptance email and in any event within 1-3 Weeks from the date of order or, in the case of pre-ordered Products, 30 days from the date of the despatch confirmation email. If we are unable to meet the estimated delivery date because of an event outside our reasonable control we will email to you a revised estimated delivery date.
1.10. You own the Products once we have received payment in full, including all applicable delivery charges. You will be notified of the delivery charges when you place your order.
1.11. We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.
1.12. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
1.13. Disposal of packing materials is your responsibility.
1.14. After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the warehouse and we reserve the right to charge you an additional re-delivery charge.
1.15. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
1.16. Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time. Packaging must be held for inspection at a later date.
1.17. If the goods are lost or damaged in transit, please let us know promptly.
1.18. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
1.19. Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Cancellation before dispatch
2.1. If, for any reason, you wish to cancel your contract before your Order has been dispatched, then you need to let us know. In order to do so, you can either
a) Complete our online cancellation form by logging into your Ray & Annas Journey Account under Orders & Returns.
b) If you placed your Order via the Website's guest checkout please visit https://www.rayannasjourney.com and fill in the RMA Request form
b) Alternatively, you can let us know by emailing info@rayannasjourney.com
c) Or by using the model right to cancel form (link here).
Once we have received notification by you of your wish to cancel your contract, subject to any monies having been taken from you, we will refund you the original purchase price and delivery charge of your Order within fourteen (14) days. For more information, please see our Refunds Policy below.
Cancellation after dispatch
2.2. As it is our policy to try to process your Order immediately it may not always be possible to stop an Order from being dispatched. If you decide to cancel your contract and your Order has already been despatched, then you need to let us know within fourteen (14) days after the day on which you receive your Order. You can notify us by using any one of the options identified above. Once we have received notification by you of your wish to cancel your contract, you then have a further fourteen (14) days to return your Order to us. Please refer to "How to return an Item" in our Returns Policy below.
3. Returns
3.1. Products must be returned in a saleable condition, in the same ‘as new’ condition as it was delivered meaning that they must be unused and in their original packaging with garment tags and any other security devices or seals still attached and intact. Goods must be resealed in their original unmarked packaging along with all original boxes, manuals, cables, software, blank warranty cards, packing, accessories and manufacturer’s literature. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags, security devices or seals having been used, removed, broken or tampered with.
3.2 Please note that your right to cancel or return a Product does not apply to personalised, perishable or time critical Products. The following list provides some non-exhaustive examples of Products you cannot cancel or return:
a) Products which have been made to measure, altered, or personalised to your specification;
b) Newspapers, periodicals or magazines (with the exception of a subscription contract for such publications);
d) Hampers, food, beverages and other perishable goods, such as flowers;
e) Unsealed audio or video recordings (such as CDs, DVDs) or unsealed computer software; and
f) Unsealed beauty items including toiletries and cosmetics which have been opened, tested or partially used.
3.3. If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
3.4. Where lingerie, swimwear, cosmetics and earrings are protected by hygiene seals, you are required to take reasonable care by not removing the hygiene seals. Refunds will not be provided if the hygiene seals have been removed, broken or tampered with.
3.5. Please note that clauses 10.2. and 10.4. do not apply to faulty or incorrectly supplied Products where your statutory rights are unaffected.
3.6. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Nothing in these Terms will affect these legal rights.
How to return an item
3.7. If you have a Ray Anna's Journey Account, you can return a Product or Order to us by taking the following steps:
a) Sign into your Retail Journey Account via the Website.
b) Go to "Orders & Returns".
c) Select the Order number you would like to return.
d) Click on 'Return Items'.
e) Select the individual Product(s) and quantity or "Return all items". Please also select the reason for the return.
f) Click 'Continue'.
g) A returns address label will appear on screen, as well as being sent to your email address which you must print out and attach to the outside of your returns parcel.
3.8. If you placed your Order via the Website's guest checkout please visit https://rayannasjourney.com and fill in the RMA Request form or contact us here or send an email to RMA@rayannasjourney.com
Please note that we are not able to accept returns in person at our registered office address. Once you recive an RMA, you will be notifed of the address to return the goods to.
3.9. We may allocate you with a returns code which should be included with the package so that we can process your return.
3.10. You will be responsible for the returned Products until they reach us, you should retain your proof of postage.
3.11 This policy does not apply to goods ordered by businesses.
Refunds
4.4. If you placed your Order online and paid for it to be delivered, then within fourteen (14) days of receiving your Order back by post, we will refund you the original purchase price for your Order, provided that you return the Product(s) to us in a saleable condition. Please note that we will not refund the original delivery charge.
Where Can We Ship?
RayAnnasJourney.com delivers to destinations inside United States of America. Specifically 48 contiguous states plus DC. Unfortunately Shipping is not available to Alaska or Hawaii.
Your order will be cancelled if delivery is to Alaska or Hawaii. It may be possible for us to deliver to other countries not listed here, but please contact us first. If your destination is not shown above and you want to know if we can ship to you just send us an email to info@rayannasjourney.com and we'll let you know.
All packages are shipped with either USPS or FedEx tracking.
Postage will vary depending on the weight of your order.
We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery's if the quoted address is incorrect. We advise that if you are not sure of the address you should check it using the USPS address finding service.
How Much Is Shipping?
You can see the estimated cost of shipping your order on the Shopping Cart Page. Approximate shipping costs can be checked at Shipping & Returns. You will also be notified of the delivery costs on the checkout page before you submit your credit card details. It is here that you can also select your desired shipping method.
How We Will Send Your Order
Shipping options & methods will be shown before you submit your credit card details on the checkout page, approximate costs can be seen at Shipping & Returns
Please order from https://rayannasjourney.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time as rayannasjourney.com cannot be held responsible for this.
We regret that we are unable to accept orders for delivery to an address containing a PO Box number or from persons placing an order whose own address contains a PO Box number. Your Order will be cancelled.
This does not affect your statutory rights as a consumer.
We do not charge anything extra on the courier’s delivery prices